Software testing and quality assurance are crucial in software development as they ensure the reliability, performance, and security of the software. By identifying and fixing defects early, testing enhances user satisfaction, reduces maintenance costs, and prevents potential failures. Quality assurance processes verify that the software meets specified requirements and standards, ultimately delivering a robust, efficient, and trustworthy product.
Without talking to users, you risk the expensive mistake of creating a software they don’t want. UX research study allows you to dig deep and understand the “why” behind their behavior, needs and expectation of a system in terms of Functional and Non-Functional requirements.